View store procedures and operating instructions.
Quick links
How to Call in Sick
Computer Based Tasks
End of Shift
Step-by-step instructions for completing End of Shift on the POS system, including balancing tills, counting cash, investigating variances, banking, and finalising the trading day.
Recover a Sale After System Crash
Procedure for recovering an EFTPOS transaction after a Tower POS crash or system freeze.
EFTPOS Troubleshooting
How to log on, place an EFTPOS terminal into Standalone Mode, or troubleshoot common EFTPOS issues.
Installing & Pairing a New EFTPOS Machine
Use when installing or replacing a Suncorp Move 5000 EFTPOS terminal and pairing it with Tower POS using Linkly Cloud.
Outlook Rules for Hubdoc
Instructions for managing Outlook email rules that automatically forward invoices, statements, and supplier documents to Hubdoc for processing.
Marketing Requests
Request advertising or promotional content for products, sales, events, services or seasonal campaigns.
Shopify & Online Orders
Instructions for processing Click & Collect and shipped online orders, packing and dispatching orders, customer communication, and handling online order enquiries.
Ordering a Customer Minn Kota
How to process customer orders for Minn Kota electric motors and accessories.
Quote and Book Freight
Use the Bishops portal to quote freight from Perth to Karratha
Shop Operations
Opening and Closing
Covers the daily store opening and closing routines, including alarms, tills, store presentation, safety checks, announcements, and securing the premises.
Cyclone Procedure
Guidelines for preparing the store, staff, stock, and operations before, during, and after a cyclone or severe weather event.
Emergency Evacuation
Emergency response procedures for fire, gas leaks, building emergencies, and evacuations, including assembly points and staff responsibilities.
Reciving Stock & Damaged Deliveries
How to sign for stock and what to do if its damaged.
Warranties
How to Claim Warranties
Safety
Managing Change of Mind Returns & Customer De-escalation
How to manage change of mind return requests while keeping staff, customers and visitors safe.
Hazard Reporting
Explains how to identify, report, and document hazards to help maintain a safe workplace and prevent incidents.
Injury and Incident Reporting
Procedures for reporting workplace injuries, near misses, customer incidents, and other safety events, including first aid and escalation requirements.
Customer Theft Prevention – In Progress
How to prevent customer theft and safely respond when theft is suspected. The safety of staff and customers always comes first. No item of stock is worth risking injury.
Customer Theft – After a Theft
What to do following a theft or suspected theft.
Safety Meetings
Bullying and Harassment Meeting
Sorry Day and General Housekeeping Meeting
Sickness in the Workplace Meeting
Footwear in the Workplace Meeting
Kitchens, Bathrooms & General Housekeeping
Pending
Mental Wellbeing, Attitude at Work and Looking Out for Each Other
Psychological Safety, Customer Aggression & Staff Wellbeing Safety Meeting
Heat Stress, Hydration and Fitness for Work Meeting