What to do following a theft or suspected theft.
If You Discover Stolen Stock
If you find empty packaging, security tags, damaged packaging or believe stock has been stolen:
- Notify the manager immediately.
- Do not throw away the packaging.
- Identify the missing product where possible.
- Record where and when the packaging was found.
- Leave the packaging available if it may be required as evidence.
Management will review CCTV, determine when the theft occurred and arrange any required stock adjustments.
Reviewing CCTV
Where theft is suspected, CCTV should be reviewed as soon as practical.
Management should:
- Identify the person involved.
- Record the time of the incident.
- Obtain vehicle details if available.
- Save or export the relevant footage before it is overwritten.
- Capture still images where appropriate.
KAS Response
Every theft is assessed individually. Management will consider:
- The value of the goods.
- Whether payment has been made or the goods recovered.
- The age of the offender.
- Previous incidents.
- The available evidence.
Under 18
Where the offender is believed to be under 18 years of age, management will generally contact the parent or guardian.
If the matter is resolved and payment is received, a 12-month Guardian Required Notice will normally be issued.
If payment cannot be obtained, the offender cannot be identified, or the offending is serious or repeated, the matter may be referred to WA Police.
18 Years and Over
Where management reasonably believes an adult has committed theft, a 12-month Store Ban will generally be issued. Payment for stolen goods does not automatically remove the consequences of theft.
Police Reporting
Where payment cannot be obtained, the offender cannot be identified, the incident is serious, or there is repeat offending, management will generally lodge a report through the WA Police Online Reporting Portal.
Record the Police report number with the incident.
Main reporting page
Retail reporting page
https://www.wa.gov.au/service/security/law-enforcement/report-retail-theft
KAS Login
- Email: accounts@karrathaadventuresports.com.au
- Password: Refer to the secure password manager.
After signing in, the system will authenticate the business email address. You will then be asked to complete your own details, including your:
- Full name
- Date of birth
- Driver's licence number
These details identify the person submitting the report on behalf of Karratha Adventure Sports.
The theft needs to be reported in the Managers Safety Announcements feed in TANDA, all updates can then be posted under the incident.
Social Media Identification
Only management or the business owner may approve social media posts seeking assistance to identify offenders.
Where management reasonably believes the offender is an adult, clear CCTV images may be published for identification purposes.
Where the offender is believed to be under 18 years of age, identifying images should not be published. If public assistance is required, faces should be blurred or identifying features obscured.
Identification posts should be removed once the person has been identified or the matter has been resolved.
Confidentiality
All theft incidents are confidential.
Only management may:
- Contact WA Police.
- Release CCTV footage.
- Issue Guardian Required Notices or Store Bans.
- Approve social media posts.
Staff must not discuss theft incidents outside the workplace or share CCTV or customer information without management approval.
Payment of stolen stock
If a customer returns to pay for unpaid goods, remain calm, polite and professional. Process the transaction as directed by management and avoid arguing or lecturing the customer.
Management will determine the appropriate outcome based on the circumstances. Payment for stolen goods does not automatically prevent a Guardian Required Notice, Store Ban or Police report.
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