1. Assist the Customer
Reassure the customer that you are happy to assist with their warranty claim and will do your best to present it to the manufacturer or distributor.
2. Select the Correct Warranty Form
Provide the customer with the correct Warranty Form:
- Fishing Warranty Form – Fishing products only.
- Store Warranty Form – All other departments.
Ask the customer to complete the customer section in full.
3. Complete the Staff Section
Inspect the product and complete the Staff Only section of the Warranty Form.
Take clear photos of the product where required.
4. Submit the Claim
Submit the completed Warranty Form, photos and any supporting information to the relevant manufacturer, distributor or sales representative.
Shimano
Daiwa
ACP
Ozflex
JPW
BLA
5. Await the Outcome
If an outcome cannot be provided immediately, advise the customer that their claim has been submitted and you will contact them as soon as a response has been received.
Do not promise that a warranty claim will be approved.
6. Contact the Customer
Once an outcome has been received, contact the customer and advise them of the result and any next steps.