Refund policy

Change of Mind Returns

I changed my mind — can I return or exchange an item?

We do not offer refunds for change-of-mind purchases.

In limited circumstances, and at the discretion of an in-store Manager, we may allow an exchange only (not a refund or credit), provided that:

The item is unused, unworn, and in brand-new condition
It is returned within 14 days of purchase
It is in original packaging
Proof of purchase is provided

Examples where an exchange may be considered:

Size swaps on footwear or apparel, where the item is clearly unused

Approval is not guaranteed and will be assessed case by case.

No Change of Mind Returns on Safety, Hygiene & Use-Sensitive Items

To protect the health and safety of our customers, the following items cannot be returned or exchanged for change of mind under any circumstances, unless they are faulty:

Swimwear, bathers, thermals, underwear, socks
Toilets
Marine safety equipment including:
- PFDs (lifejackets)
- EPIRBs
- Flares
- Fire extinguishers
Gas bottles
Fuel containers or fuel-related items unless completely fuel-smell free
(Fuel vapour degrades plastic and creates a safety risk)
Boat covers
(These are typically soiled during fitting and cannot be re-packed correctly)
Used items of any kind
Items not in original, resalable packaging
Gift cards, vouchers, or store credit

These exclusions exist to ensure the next customer receives a product that is safe, clean, and uncompromised.

Faulty Products & Warranties

You are entitled to a remedy under Australian Consumer Law if a product has a fault.

A warranty applies when an item:

Has been used correctly, and
Fails due to a manufacturing defect

Major Failures

You may be entitled to a replacement or refund if a product has a major failure, including where it:

Has a manufacturing fault
Is incorrectly described
Is significantly different from a sample shown
Does not perform as it is reasonably expected to when used as intended

Where required, products may be assessed by the manufacturer or their authorised repair agent to determine whether a major failure has occurred.

We will support you throughout the assessment process and work with the manufacturer to achieve the best possible outcome.

Minor failures

Products with minor faults may be repaired or replaced within a reasonable timeframe.

Assessment of Faulty Items

Some products must be assessed before a remedy can be offered. These include (but are not limited to):

Electrical or motor-driven products
Compressors and fridges
Tents over $400
BBQs
Rods and reels over $100

Large electrical items (such as treadmills or ellipticals) may be assessed at your premises.

If an item is found not to have a manufacturer fault, you may be responsible for assessment or repair costs.

Repair Notice

Repairs may result in the loss of user-generated data
Products may be replaced with refurbished goods of the same type
Refurbished parts may be used in repairs

Manufacturer Liaison

In some cases, customers may deal directly with the manufacturer or their authorised repair agent.
Our team can provide contact details where appropriate.

Incorrect Orders

If you receive an item different from what you ordered, please contact us as soon as possible so we can resolve the issue promptly.

📧 adventurekarratha@gmail.com

Returning Items In-Store

Returns must be made at the Service Counter in store.

What you’ll need

Proof of purchase (receipt or bank statement)
The item in its original condition with accessories and packaging

Without proof of purchase, we may be unable to process a return or warranty claim.

💡 Tip: Take a photo of your receipt at purchase, or be a legend and have all your reciepts emailed to you!