Use when the EFTPOS terminal won't log on, won't connect to Tower, requires restarting, pairing, or needs to be switched to standalone mode.

 

Troubleshooting

1. Try the function fixes

Function Code	Purpose	When to Use
100	Wi-Fi / Communications	Network issues or reconnecting Wi-Fi.
103	Log Off	Only if instructed by Linkly or Suncorp Support.
102	Log On	Terminal displays Not Logged On or after a prolonged outage.
110

 

2. Restart the EFTPOS Terminal and POS

1.      Shut down tower on the computer. Use Ctl+alt+del if needed

2.      Remove the EFTPOS terminal from the charging cradle.

3.      Flip over base, remove plastic panel

4.      Disconnect the power cord from the charging cradle.

5.      Turn off computer

6.      Press and hold func +clear on the eftpos terminal

7.      Re-plug in the base

8.      Turn computer on

Once both the computer and EFTPOS terminal have fully started:

1.      Press func > 102 >enter

2.      Open Tower POS.

3.      Test an EFTPOS transaction.

Call for help

Linky Cloud support from mobile only 02 9998 9800 1,1,1,2

Suncorp tech support 1800 836 055

Tower systems support 02 6317 0207

 

Switching the EFTPOS Terminal to Standalone Mode

In Standalone Mode, the EFTPOS terminal works independently from Tower POS. Transactions will not automatically appear from Tower and must be processed manually.

On the EFTPOS Terminal

1. Press Function.
2. Enter 2.
3. Press Enter.
4. Enter the password 0240.
5. Press Enter.
6. Change GPRS to None.
7. Press Enter to save.
8. Press Cancel to exit the menu.

On the POS Computer

1. Open Tower.
2. Go to Setup.
3. Select Point of Sale.
4. Open Terminals.
5. Untick EFTPOS Machine Attached.
6. Save the changes.

The terminal will now operate in Standalone Mode.

Returning the Terminal to Integrated (Linkly Cloud) Mode

Once Linkly communication has been restored:

On the EFTPOS Terminal

1. Press Function.
2. Enter 11112227.
3. Press Enter.
4. Press Enter.
5. Press Enter.
6. Press Enter.
7. Restart the EFTPOS terminal by holding Function + Clear.

On the POS Computer

1. Open Tower.
2. Go to Setup.
3. Select Point of Sale.
4. Open Terminals.
5. Tick EFTPOS Machine Attached.
6. Confirm PC-EFTPOS / Linkly is selected.
7. Confirm the correct Terminal ID (TID) is displayed.
8. Save the changes.

Final Checks

1. Press Function → 102 → Enter on the EFTPOS terminal to ensure it is logged on.
2. Open Tower POS.
3. Process a small test transaction (or a balance enquiry if appropriate) to confirm the terminal is communicating with Tower.

Keywords: eftpos, linkly, linkly cloud, suncorp, move 5000, ingenico, terminal, card machine, payment terminal, PC-EFTPOS, tower, log on, log off, 100, 102, 103, 110, 8880, 11112227, 0240, not logged on, communication error, offline, Wi-Fi, pairing, restart, reboot, standalone mode, integrated mode, GPRS, TID, MID, terminal ID, merchant ID, EFTPOS not working, terminal offline, card machine not working, can't take card, can't process payment.