1. Complete the Warranty Form
Ensure the Warranty Form has been completed, including:
- Proof of purchase (where available)
- Product style code
- Find PO code
- For products from SHW24 onwards, locate the four-digit PO Number on the last tag of the internal care label and include it with the claim.
- Note: Footwear and Equipment do not have a PO Number.
- Style description
- Colour
- Size
- Fault description
- Clear photos of the product and fault
2. Submit the Claim
Email the completed Warranty Form and supporting photos to:
Extra Help
Michelle Wylie
michelle@xtm.com.au
Phone: (03) 5261 6948
3. Await Assessment
XTM will determine whether the product:
- Can be repaired (an RA Number and freight label will be provided), or
- Is a genuine manufacturing fault and a credit will be issued.
Do not dispose of the product unless instructed by XTM.