The Variance on the till was more that $10. Follow this procedure.

 

STEP 1: Recount the cash to see if a note was missed.

 

STEP 2: Check the float

1.      Close end of shift

2.      Go into Point of Sales Screen

3.      On the POS screen, click previous sales.

4.      Scroll to top and check if yesterday’s float was added correctly (as a negative, it’ll be the top transaction)

If it was added as a positive Ie: float was supposed to be -$656.20 but was put as a positive number. So now the till is down $1312.40.

·         FIX add $1312.40 to the cash count on the Count Cash and Notes Page

·         Ie: add 13x$100 notes, 1x$10, 2x.20c,

·         Record the new line total next to each changed denomination on the yellow envelope

·         Record the new till total next to the original on the yellow envelope

·         The till should balance now

If float was not entered yesterday:  The till will be OVER by the float amount

·         FIX: Get yesterday’s envelope out the office, find the float amount (ie 656.20)

·         On the Count Cash and Notes page Subtract that amount from the cash in the till.

·         Example Ie: to make -656.20 remove 6x$100, 1x $50, 1x $5, 1x6, 1x .20c from the current count.

·         Record the new line total next to each changed denomination on the yellow envelope

·         Record the new till total next to the original on the yellow envelope

·         The till should balance now

 

STEP 3: If the float was good, you can look for double up of sales.

Double sale: often equalling the sale amount the till was out. Ie cash version of the sale, plus an eftpos version, right next to each other, very similar time, usually about a minute apart.

·         FIX: If you find a duplicate sale (usually one cash and one EFTPOS transaction for the same amount within a minute or two of each other), delete the incorrect sale. The incorrect sale will usually be the first one.

·         Note who it was so they can have extra training.

 

IMPORTANT: If you can't find the issue by recounting the cash, checking the float or finding a duplicate sale (or if you're running out of time, feeling stressed or are unsure), just leave it. Process the day with the variance showing. It's not ideal, but it's not something you need to call anyone about. The system sends me an email, so I'll know anyway.

 

BACK TO END OF SHIFT

Keywords: end of day, end of shift, EOS, tower, till count, cash count, reconciliation, variance, yellow envelope, POS, transfer sales, receipt printer, cash drawer