16.0 GRIEVANCE
If you are unhappy or dissatisfied with any aspect of your employment, you have the right to raise it and expect that it will be taken seriously.
Often, issues can be resolved quickly with an informal conversation. You are encouraged to raise concerns directly with your manager as a first step. However, if the issue cannot be resolved informally or you would prefer to make a formal complaint, you should put it in writing.
For matters relating to general work concerns (other than harassment, which has a separate procedure), your manager will arrange a meeting with you at a reasonable time to discuss your grievance and investigate it fully. You are expected to attend this meeting and provide any relevant information.
After the meeting, a decision will usually be provided to you in writing within ten working days.