Ordering Fishing Parts

How to process customer orders for fishing parts and accessories.

Step 1 – Confirm the Part Required

Before ordering:

• Confirm the make (brand) and model of the product.
• Identify the required part number
• If the exact part number is unknown, use exploded parts diagrams, supplier catalogues or contact the supplier for assistance.
• Confirm the quantity required.
• Advise the customer of the approximate price if available.

Step 2 – Complete the Fishing Parts Order Form

Complete all customer details on the Fishing Parts Order Form (HERE)

 

Step 3 – Quote or Order

Quote First

If the customer only wants pricing:

• Obtain pricing from the supplier.
• Contact the customer with the quote.
• Do not order any parts until the customer confirms they wish to proceed.

 

Order Parts

If the customer wishes to order immediately:

• Confirm the customer understands the Terms & Conditions.
• Obtain their signature on the order form.
• Collect the $20 non-refundable deposit.
• Record the receipt number on the form.

The deposit is credited towards the final purchase price.

 

Step 4 – Order the Parts

Once the deposit has been received:

• Order the parts through the appropriate supplier.
• Double-check:
• Part numbers
• Quantities
• Delivery address
• Tick Ordered from Supplier on the form.
• Record the date and time ordered.

 

Step 5 – File the Paperwork

Once ordered:

• Attach the deposit receipt to the Fishing Parts Order Form.
• File the paperwork in the Fishing Parts Orders folder until the order arrives.

This ensures any staff member can locate the order if the customer calls.

 

Step 6 – When the Parts Arrive

When the order is received:

• Check all parts against the supplier invoice.
• Confirm all ordered items have arrived.
• Tick Ready for Pickup.

If anything is missing or incorrect:

• Contact the supplier immediately before contacting the customer.

 

Step 7 – Contact the Customer

Notify the customer that their order is ready for collection.

Tick Customer Contacted (SMS) and record Date & Time

 

Step 8 – Customer Collection

When the customer collects their order:

1. Locate the Fishing Parts Order Form.
2. Have the customer inspect the parts.
3. Obtain the customer's signature confirming receipt.
• Record: Date collected & Staff signature
4. Suspend the sale on the POS screen
5. Send customer to pay downstairs.
6. File the completed order form.

 

 

Important Notes

• A $20 deposit is required before parts are ordered.
• The deposit is credited towards the final purchase price.
• Deposits are non-refundable if the customer changes their mind, as they contribute towards freight, supplier and administration costs.
• Special order parts cannot be returned unless covered by supplier warranty or supplied in error.
• Customers should collect orders within 14 days of notification unless other arrangements have been approved. These conditions are set out on the Fishing Parts Order Form.

 

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