6.0 STANDARDS

6.1 Behaviour at Work

• Treat colleagues, customers, and the public with respect and civility.
• Rudeness, insulting behaviour, or bad language may result in disciplinary action up to and including termination.
• During work hours, your time and attention should be devoted to the business and its interests.
• Activities that compete with the business are not permitted.

6.2 Customer Service Expectations

• Attend to customers and tasks promptly.
• Say hello or otherwise acknowledge every customer — it’s better for one person to be greeted 10 times than not at all.
• Acknowledge customers by name where possible.
• Greet and thank customers courteously.
• Listen and respond attentively to enquiries.
• Always be polite, friendly, and welcoming in all communication.
• Do not swear or speak crudely in front of customers.
• Respect and protect customer property and confidentiality.

6.3 Friends and Family in the Workplace

• Friends and family should not be hanging around the workplace unless there’s a genuine reason.
• Quick visits (dropping something off, saying hello, etc.) are fine as long as they don’t interrupt work or customers.
• Longer stays or involvement in work areas need manager approval (e.g. emergencies, business-related reasons).
• It’s your responsibility to make sure visits don’t disrupt the team or customers.
• Do not serve your family/ friends when possible.

6.4 Conflict of Interest

• You may not be involved in any activity that creates or is likely to create a conflict of interest.
• The Employer may take action to avoid conflict, including reassignment, changing shifts, or termination.

6.5 Wastage

We maintain a “minimum waste” policy to run efficiently and cost-effectively.

• Please:
• Handle machines, equipment, and stock with care.
• Turn off unnecessary lights and air-conditioning.
• Keep doors closed whenever possible.
• Use dual screens and e-signing where possible to reduce paper.
• Re-use scrap paper and double-side print when printing is required.
• Ask for additional work if your task is complete.
• Start work promptly after arriving and after breaks.
• Moving boxes: place suitable boxes in the JPW pallet outside for customers to take free of charge.
• Pallets: all pallets are free for customers except red or blue Loscam/CHEP pallets, which must be retained.
• Any loss to the Employer that is the result of your failure to observe rules, procedures or instruction, or is as a result of your negligent behaviour or your unsatisfactory standards of work, may result in the employer taking action against you.

6.6 Dress, Uniform and Presentation

Employees are expected to present a professional image, maintain high personal hygiene, and wear clothing that is safe and appropriate for their role.

Uniform Requirements

• A Karratha Adventure Sports polo shirt must be worn at all times.
• In winter, a work jumper may be provided if stock is available.
• An issued name badge must be worn each shift. Lost badges must be replaced at the employee’s cost.
• Pants or shorts may be chosen by the employee, provided they are of a reasonable length and suitable for safe squatting and lifting.
• Closed-in shoes are required at all times. Trainers are preferred, though other safe footwear may be approved by management. Crocs or similar footwear are only permitted in specific circumstances (e.g. recovery from injury) with management approval.

Presentation Standards

• Uniforms must be clean and presentable at the start of each shift.
• Hats, caps, or other headwear are not permitted unless approved for medical or religious reasons.
• Personal protective equipment (PPE) and clothing may be issued for your protection because of the nature of your job and if issued must be worn and used at all appropriate times. Failure to do so could be a contravention of your health and safety responsibilities. Once issued, this PPE is your responsibility. At the cessation of your employment, you must return any uniform and PPE issued to you. Failure to return your uniform and PPE within seven days may result in the employer taking action against you.

Seasonal Exceptions
The Employer supports fun and team spirit through dress-up and themed decorations at certain times of year (e.g. Halloween, Easter, Christmas). Outfits and decorations must remain safe, workplace-appropriate, and not interfere with normal duties.

Compliance
Failure to comply with these requirements may result in being sent home to change. Deliberate or repeated breaches may lead to disciplinary action.