12.0 CAPABILITY
We understand that sometimes people may struggle with their role. This might be because the job has changed over time and you’re finding it hard to keep up, or because personal or health reasons mean you can’t manage your duties in the same way. We’ll always try to be fair, support you, and look at training or adjustments before anything more serious.
If there are concerns about your performance, we’ll start with an informal chat so you know what’s expected and have the chance to improve. If there’s no improvement, you may receive a written warning that sets out what needs to change and by when. We may also consider whether another role in the business would suit you better. If, after reasonable time and support, there’s still no improvement and the issue is affecting the business, your employment may be ended with notice.
Sometimes health or personal circumstances don’t stop you from coming to work, but they do affect how you work. In these cases, we may ask for medical information (with your consent) so we can better understand your situation and explore options. We’ll speak with you and look at whether adjustments or another role are possible. If ongoing health or personal issues mean you can’t attend work regularly or for a long time, we’ll need to know when your attendance is likely to return to an acceptable level. After reviewing the information and consulting with you, a decision will be made about whether you can continue in your current role or, if available, move to a more suitable one.
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