10.0 SALES
10.1 Sales procedure
Karratha Adventure Sports uses Tower Systems Retailer as its primary in-store point-of-sale platform, along with Shopify, Legends Club, and other integrated business systems for online sales, customer orders, and store operations.
Employees may be required to process:
- In-store sales
- Online orders
- Click & Collect orders
- Shipping orders
- Laybys
- Quotes
- Purchase orders
- Warranty claims
- Customer enquiries
Employees will receive training during induction and ongoing support from managers and senior staff. Step-by-step transaction procedures are detailed in the How-To Book located at the counter. All stock remains property of Karratha Adventure Sports until paid in full.
10.2 Warranty claims
All warranty claims and customer product issues must be recorded and processed in accordance with company procedures.
Warranty claims must be referred to management and recorded correctly before being sent to suppliers, representatives, or repair agents.
Employees must not:
- Promise warranty outcomes without approval
- Dispose of customer products
- Authorise replacements, credits, or refunds without approval
Detailed warranty procedures are contained within the How-To Book.
10.3 Discounts
Discounts, credits, price overrides, or transaction adjustments may only be approved by authorised managers or directors.
Unauthorised discounts, misuse of the point-of-sale system, falsifying transactions, or providing unauthorised benefits may be treated as serious misconduct and may result in disciplinary action, including termination.
10.4 Gifts and Benefits
Any gifts, benefits, incentives, birthday presents, farewell gifts, or tokens received from customers, suppliers, contractors, or other business contacts must be declared to management.
Gifts or benefits must never be exchanged for:
- Discounts
- Preferential treatment
- Special access
- Business advantage
- Unauthorised transactions
Any inappropriate exchange of gifts or benefits may be treated as serious misconduct.